Hi there, It’s your R1-going-on-R2 here. HAHAHA. Dang. I was looking at my phone wallpaper today, of Janik Sinner smiling from ear to ear, lifting the Australian Open trophy. The joy in his face was so pure, the excitement like he never imagined he would win a Grand Slam. Before it hit me, it was only six months ago. Yet, January and the beginning of this journey seem very distant. It feels like I have been here for at least a year and a half, yet the novelty and adapting keep happening. So, when the newest batch was getting welcomed, I couldn't help but think to myself, 'Really? That fast?' You see, the residency system relies on the continuity of knowledge passed through independent study, bedside teaching with attendings, and from senior residents to us, the juniors. But in all honesty, though the last six months have been packed for me (and except for the wittiness, the athletics, and the know-how), I am not sure I have enough clinical knowledge to pass on to these 1
A few years ago, while participating in our graduation video, I uttered a phrase that elicited laughter from the crew—my friends. I said, "Kami siap melayani anda," which translates to "We are ready to serve you." Little did they know that, even then, before embarking on my medical career, I held that sentiment with utmost seriousness. I understood that medicine is fundamentally about being prepared to serve others, and service excellence lies at the heart of healthcare. Back then, I may not have been familiar with terms like "service excellence," "patient-centered service," or "patient experience," but the essence of these concepts has grown more evident to me over time. As healthcare providers, we should always stand ready to offer the best care we can provide. Hospitals and healthcare, by extension, are inherently complex services due to the unpredictable and emotionally charged nature of health itself. Healthcare deals with issues o